Archive for the ‘Training Ideas’ Category

A significant portion of library work is training: teaching your clients how to use the databases you subscribe to, how to use the catalogue, how to sign out a book. Law libraries also usually teach legal research techniques and methods to articling and summer students. After spending a great deal of time and effort putting […]

One of the reasons I left my previous firm was to take on new challenges. I wanted to create and deliver workshops, do more in-depth research, and develop a more aggressive current awareness program. I’ve made headway on the latter two, and now I’m working on a legal research refresher. Last fall I took a […]

Last September, Melanie Bueckert, Legal Research Counsel at the Manitoba Court of Appeal, (and occasional Slaw contributor), saw a reference to the Head-Start Program offered by the Edmonton Law Libraries Association (ELLA). As a law librarian in a small market, I was both aware and envious of the program and the association that presented it. […]

My colleague, Emma, who blogs at Ballad in Plain E, brought up an interesting point regarding law library staff in Winnipeg. Coming from a firm in Vancouver, which is about the same size as my firm, she is surprised at how few library staff there are here. Her old firm had both a librarian and a […]

Video tutorials


Adults learn what they need to perform a task. I bet the typical secretary knows how to use Microsoft Word for typing their reports and memos, but does not need to know more complex functions if they are not using them. Adults are also unconsciously learning all the time in small bite sized chunks. I […]

Kudos to the Houston Area Library System for an excellent three-part module on Customer Service training. Some good pointers on effective listening, verbal cues and non-verbal behaviour in customer interactions, and handling difficult patrons are outlined. I especially liked the logical steps in diffusing difficult customer interactions. My basic tenets are to allow the person […]

There’s been a lot of chatter in the blogosphere lately on the role of law schools in preparing students for the actual work of a lawyer. I pay attention to this, since I help develop the research skills of law students and new associates. Two recent posts caught my attention, for their similar yet divergent viewpoints. Jordan […]