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Posts Tagged ‘Webinar’

Customer service training

20Jul08

Kudos to the Houston Area Library System for an excellent three-part module on Customer Service training.
Some good pointers on effective listening, verbal cues and non-verbal behaviour in customer interactions, and handling difficult patrons are outlined. I especially liked the logical steps in diffusing difficult customer interactions. My basic tenets are to allow the person [...]

Filed under: Customer Service, Training Ideas | 1 Comment
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Posts Tagged ‘Webinar’

Customer service training

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