Revisiting Vendor issues

24Sep09

I’m fortunate to live in a province that hasn’t been too badly hit by the current recession, (which I am reluctant to say is over, despite Prime Minister Harper’s announcement). And even though I have a reasonably secure private library, I still pay close attention to articles on librarians and vendors, particularly if the focus is […]

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Tags: Customer Service, Vendors

The Power of One

17Sep08

Ah, the sweet smell of success! One of my more tedious but essential tasks is tracking library spending. I record every invoice charged to the library budget, and split it between various accounts before sending it to accounting to be paid. A couple of months ago, I noticed that one of our publishers had started charging PST […]

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Tags: Vendors