Customer service

06Apr08

In my ideal world, customer service training or more specifically, a dealing- with-difficult-people workshop, would be an essential course for incoming qualified library technicians. The biggest difference between what libraries offer versus the Internet is personalized customer interaction. Especially in corporate libraries, we retrieve and deliver customized information to the users. Or sometimes it is […]

Filed under: Customer Service, Uncategorized   |  3 Comments
Tags: Basic training