Archive for the ‘Training Ideas’ Category
Assessing a program
A significant portion of library work is training: teaching your clients how to use the databases you subscribe to, how to use the catalogue, how to sign out a book. Law libraries also usually teach legal research techniques and methods to articling and summer students. After spending a great deal of time and effort putting […]
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Creating a workshop
One of the reasons I left my previous firm was to take on new challenges. I wanted to create and deliver workshops, do more in-depth research, and develop a more aggressive current awareness program. I’ve made headway on the latter two, and now I’m working on a legal research refresher. Last fall I took a […]
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Tags: legal research, New Ideas, public speaking
Last September, Melanie Bueckert, Legal Research Counsel at the Manitoba Court of Appeal, (and occasional Slaw contributor), saw a reference to the Head-Start Program offered by the Edmonton Law Libraries Association (ELLA). As a law librarian in a small market, I was both aware and envious of the program and the association that presented it. […]
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Tags: Professional Development, Teaching
A value proposition
My colleague, Emma, who blogs at Ballad in Plain E, brought up an interesting point regarding law library staff in Winnipeg. Coming from a firm in Vancouver, which is about the same size as my firm, she is surprised at how few library staff there are here. Her old firm had both a librarian and a […]
Filed under: Advocacy, Networks, Training Ideas | 3 Comments
Tags: Networking, New Ideas, Professional Associations, Training Ideas
Video tutorials
Adults learn what they need to perform a task. I bet the typical secretary knows how to use Microsoft Word for typing their reports and memos, but does not need to know more complex functions if they are not using them. Adults are also unconsciously learning all the time in small bite sized chunks. I […]
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Tags: Training video tutorial
Customer service training
Kudos to the Houston Area Library System for an excellent three-part module on Customer Service training. Some good pointers on effective listening, verbal cues and non-verbal behaviour in customer interactions, and handling difficult patrons are outlined. I especially liked the logical steps in diffusing difficult customer interactions. My basic tenets are to allow the person […]
Filed under: Customer Service, Training Ideas | 1 Comment
Tags: Webinar
Education anyone?
There’s been a lot of chatter in the blogosphere lately on the role of law schools in preparing students for the actual work of a lawyer. I pay attention to this, since I help develop the research skills of law students and new associates. Two recent posts caught my attention, for their similar yet divergent viewpoints. Jordan […]
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Tags: Teaching, Training Ideas
The simple things
Yesterday I finally got the library mending supplies I’d ordered about 6 weeks earlier. (I’d kind of forgotten I’d ordered them, to be honest!) Most of the books in my library are in very good shape, but some of the older reporting series have split along the spine, and need to be put back together. […]
Filed under: Customer Service, Training Ideas | 1 Comment
Tags: Book repairs, New Ideas
Diversity programs
In a recent Financial Post article Fiona MacFarlane discusses the next level of training leaders from diverse backgrounds. She came to Canada in 1987 armed with 4 degrees and eager to work, but employers probably saw her as “overqualified” and without direct Canadian work experience. We are similar, as I have a degree and a […]
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Once upon a time…no…sorry, wrong story (heh). I love to listen to music. I can listen for hours to different artists, but the ones I go back to repeatedly are the ones who tell me a story with their lyrics. Steve Earle and Rufus Wainwright are currently at the top of my iPod’s most frequently […]
Filed under: Professional Development, Training Ideas | 1 Comment
Brenda Wong
Karen Sawatzky
