The KM Journey – Part 1

08Jun11

My last Slaw.ca post was about how I am trying to create a knowledge management strategy in my position at a new firm. I’ve been at Tapper Cuddy LLP since the middle of March, and I am slowly getting to know the firm members and the contents of the library. One of the comments my column received […]

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Tags: Best practices, Knowledge Management

Developing a KM Strategy

05May11

My latest column on Slaw is up. I’m trying to figure out how to use the practice of knowledge management to provide better service to my new firm. Any advice out there would be greatly appreciated! ~ Karen

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Tags: Knowledge Management, Slaw

Know what your clients want

27Feb09

I just came across this post from Mary Abraham (Above and Beyond KM) which references another writer I mention a lot, Seth Godin. The original post by Seth caught my eye, but it wasn’t until Mary went into more depth with it, that I got a full sense of the value of it. I agonize a lot over […]

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Tags: Customer Service, Knowledge Management, Marketing