To serve or not to serve?

29Jul10

Different types of libraries provide different types of service. Public libraries help patrons find things; academic libraries teach students how to do the finding themselves. Working in a private firm library, I tailor the service I provide to the client: articling students and junior associates get shown how to find things, while senior partners get what they ask […]

Filed under: Customer Service   |  1 Comment
Tags: Customer Service, Linkedin

Fear into Adrenaline

09Jul10

I was scheduled to give a brief report for the annual general meeting of the association, but I chickened out. I just hate speaking in front of groups, like many people. It takes practice to appear effortless and natural. I had planned to join Toastmasters, but clearly it was not high priority. I know that […]

Filed under: Uncategorized   |  3 Comments
Tags: creativity, fear, public speaking